What We Collect and Why We Hold It
When you open an account with ek888, we collect the details you provide during registration — your name, contact number, and email address. When you fund your account through bKash, Nagad or Rocket, we record transaction references and amounts so your wallet credits correctly and we
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can resolve any payment queries you raise. We also collect device and session data — the type of phone you use, your IP address, and how you navigate the platform — to keep your account secure and to identify unusual activity. We do not store your
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full bKash, Nagad or Rocket PIN or wallet password at any point. Cookies are used to remember your session so you do not have to log in from scratch each time you return on mobile. Your personal data is held only for as long as your
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account is active or as required to meet our operational and legal obligations in the regions where we operate. We do not sell, rent or share your information with marketing firms. Third parties we do work with — such as payment processors handling your Nagad or
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Rocket transaction — receive only the data they need to complete that specific service. This policy applies to all eligible regions; what data we can lawfully process depends on local law where you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.